There are three buttons to choose from with different names on, select the first one and save it to your desktop.ĭouble-click on the Rkill desktop icon to run the tool. I went to the C:\Program Data\MBAM\Logs and opened the newest file named protection-log.xml, selected all and copied. I will attempt to retrieve the others and paste them here or attach them. It also often takes an unusually long time to shut down. My attempt to paste text failed here yesterday as well. I can highlight and copy the details but can't paste them here. I get a message box saying the app has stopped working. Today, with the intent of sending you a reply with the logs, I attempted to open MBAM and it won't run. That's not the first time in the recent past that this has happened it may not be related. However, some time later, the computer (Toshiba laptop, AMD 64bit, W7 Home Premium) locked up and had to be shut down by pressing and holding the power button. So, that issue appears to have been resolved. MSE was then able to update its definitions. Yesterday, I followed your instructions and ran all the cleaners. Let me see those logs, also let me know if any remaining issues or concerns. Please copy and paste the log to your reply. It will create a log (FSS.txt) in the same directory the tool is run. Make sure the following options are checked: Post the contents of JRT.txt into your next message.įarbar scanner, for use when connection or redirect issues:ĭownload Farbar Service Scanner from here: and run it on the computer with the issue. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Please be patient as this can take a while to complete depending on your system's specifications. The tool will open and start scanning your system. If you are using Windows Vista, 7, or 8 instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". Shut down your protection software now to avoid potential conflicts. Please download Junkware Removal Tool to your desktop. You can also find the logfile at C:\AdwCleaner.txt. Please post the content of that logfile in your reply. Click OK.Ī text file will open after the restart. You will get a prompt asking to close all programs. Once the scan is done, click on the Clean button. Paste the contents of the clipboard into your reply.ĭownload AdwCleaner by Xplode onto your Desktop.ĭouble click on Adwcleaner.exe to run the tool. Wait for the prompt to restart the computer to appear, then click on Yes.Īfter the restart once you are back at your desktop, open MBAM once more.Ĭlick on the History tab > Application Logs.ĭouble click on the scan log which shows the Date and time of the scan just performed. In most cases, a restart will be required. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. If an update is available, click the Update Now button. Or, on the Dashboard, click the Scan Now > button. On the Dashboard, click the ' Update Now >' linkĪfter the update completes, click the ' Scan Now >' button. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Run FRST and press the Fix button just once and wait. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Thanks in advance.ĭownload attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into. Previous scans using Malwarebytes have found PUP, which has been quarantined and deleted repeatedly. Normal default browser is Chrome, but IE is now the default for the time being. There are numerous popups appearing in some web pages. Many links and videos are clicked in Facebook. The computer is used by a family member to frequently go to Facebook and play games there such as Scrabble and Words with Friends. I can't seem to paste the log files, so I will have to attach them. A threat scan with Malwarebytes, using the latest version, finds nothing. All of this is leading me to suspect an infection of some sort. When I try to fix that, can't get past trying to correct the computer's system time, which is off by 4 minutes. When I attempt to fix MSE using Microsoft's tools, I can't get their diagnostics to run. The date of the last restore point matches the date of the last MSE definition file that was downloaded. In the process of troubleshooting the issue, I discovered that Windows 7 hasn't set a restore point since January. In this case, MSE appears to function normally, and a scan finds nothing, but it's using a definition file that's 6 months old. I searched this forum's threads and the closest symptom I could find was MSE opening momentarily, then closing. Endpoint Detection & Response for Servers
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